Privacy Policy

Last updated: April 2026

1. Introduction

DubSync ("we", "us", "our") operates the dubsync.app platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI-powered video dubbing service.

2. Data We Collect

We collect the following categories of data:

• Account information: Name, email address, and payment details when you create an account or subscribe to a paid plan.
• Video and audio content: Videos you upload for dubbing, including extracted audio tracks, transcriptions, and generated dubbed audio.
• Usage data: Information about how you interact with our platform, including pages visited, features used, dubbing history, and API calls.
• Device and browser data: IP address, browser type, operating system, and device identifiers collected automatically through server logs.

3. How We Use Your Data

• To provide and improve our dubbing, translation, voice cloning, and lip-sync services.
• To process payments and manage your subscription.
• To communicate with you about your account, updates, and support requests.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

4. Storage and Security

Your data is stored on secure, encrypted servers. Video and audio files are encrypted at rest using AES-256 and in transit using TLS 1.3. We retain uploaded videos and generated dubs for 30 days after processing unless you choose to delete them sooner. Account data is retained for the duration of your account plus 90 days after deletion.

5. Cookies

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how our platform is used. You can disable non-essential cookies through your browser settings at any time. We do not use cookies for cross-site advertising.

6. GDPR Compliance

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interest (providing our service), contractual necessity, and your consent where applicable. We have appointed a Data Protection Officer and maintain records of all processing activities.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Export your data in a portable format.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@dubsync.app.

8. Third-Party Services

We use third-party services for payment processing, analytics, and infrastructure. These providers are contractually obligated to protect your data and process it only as directed by us. We do not sell your personal data to third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Continued use of DubSync after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, contact us at privacy@dubsync.app.